Client Service Agreement

01 — Parties & Effective Date

This Client Service Agreement ("Agreement") is entered into between:

• Service Provider: DREXIFY, Inland Empire, CA ("DREXIFY," "we," "us")
• Client: The individual or business identified in the signature section below ("Client," "you")

This Agreement becomes effective on the date the Client electronically signs below and pays the setup fee.

02 — Scope of Services

DREXIFY will design, configure, and operate an AI automation Stack tailored to your business. Your specific Stack and deliverables are determined at onboarding. Standard services include one or more of the following:

• Cold outreach and automated lead generation sequences
• Lead recovery and follow-up automation
• Social media content creation and scheduling
• Invoice generation and payment reminder automation
• Appointment booking and calendar management
• Customer review solicitation and management
• Daily business briefing reports
• AI voice reception or website chatbot integration

Timeline: Initial setup and configuration will be completed within 5–7 business days from the date of payment. You will receive a confirmation email when your Stack is live.

Ongoing operation: After setup, DREXIFY will maintain, monitor, and update your Stack on a continuous basis as part of your monthly subscription.

03 — Client Responsibilities

To configure and operate your Stack, you agree to:

• Provide accurate business information, brand guidelines, and onboarding materials within 3 business days of purchase
• Grant necessary third-party account access (email, calendar, CRM, etc.) as requested during onboarding
• Designate one primary point of contact for communications with DREXIFY
• Review and approve outreach templates and content before initial deployment
• Notify DREXIFY promptly of any issues, errors, or concerns with your Stack's performance
• Maintain valid payment on file for uninterrupted service
• Ensure that your use of the Services complies with all applicable laws, including CAN-SPAM, CCPA, and any industry-specific regulations

Delays in providing required information or access will extend the setup timeline. DREXIFY is not liable for delays caused by the Client.

04 — Fees & Payment

All amounts are in USD. Your fee structure is as follows:

• One-time setup fee: $497, due at time of signing. Non-refundable once work begins (within 48 hours of payment).
• Monthly subscription: Billed on the same calendar date each month, beginning 30 days after your setup completion date. Your specific monthly rate ($997–$1,497/mo) is confirmed in your onboarding email.
• No long-term contracts: Subscriptions are month-to-month. Cancel at any time.
• No hidden fees: The setup fee and monthly rate are all-inclusive. You are responsible only for costs of third-party platforms you independently sign up for (e.g., your Google Workspace subscription).

Payments are processed via Stripe. By signing this Agreement, you authorize DREXIFY to charge your payment method on file for the setup fee immediately and recurring monthly charges beginning 30 days post-setup.

Failed payments will be retried within 3 business days. Accounts more than 7 days past due may be suspended. Accounts more than 30 days past due may be terminated and outstanding balances sent to collections.

05 — 30-Day Optimization Guarantee

DREXIFY is confident in our systems. If your Stack is not producing measurable results within 30 days of going live, we will:

1. Conduct a full performance audit of your Stack
2. Redesign and re-configure the underperforming agents at no additional cost
3. If, after a second optimization pass, we still cannot produce measurable results, issue a prorated refund for the current billing month

"Measurable results" means quantifiable activity from the Stack — emails sent, leads contacted, appointments booked, content published, or other agreed-upon metrics. Results are not guaranteed to include conversions, revenue, or specific business outcomes, as those depend on market factors outside our control.

06 — AI Disclosure & Limitations

Your Stack is powered by artificial intelligence, including models from Anthropic (Claude). You acknowledge and agree that:

• AI outputs require human judgment. AI-generated emails, content, and communications are produced automatically. While we configure agents to operate professionally and accurately, occasional errors may occur. You should periodically review outputs from your Stack.
• You are the sender of record. All outreach sent on your behalf using your domain, email, or business identity remains your responsibility under applicable law. DREXIFY configures the systems — you are the business operating them.
• Performance is not guaranteed. Open rates, response rates, conversion rates, and other performance metrics depend on market conditions, your offer, and factors outside our control. We configure world-class systems; results depend on multiple variables.
• AI is not professional advice. Nothing generated by your Stack constitutes legal, financial, medical, or other professional advice.
• Third-party AI terms apply. Use of AI in your Stack is subject to the terms and acceptable use policies of underlying AI providers. We do not configure agents to violate these policies, and you agree not to attempt to do so.

07 — Confidentiality

Mutual confidentiality. Both parties agree to keep confidential any non-public information shared during the term of this Agreement, including business data, client lists, lead information, system configurations, pricing, and business strategies.

Client data. DREXIFY will not disclose your business data, client information, or lead lists to any third party except as required to operate your Stack (e.g., sending emails via SendGrid) or comply with law.

DREXIFY systems. You agree not to share, reverse-engineer, or disclose DREXIFY's proprietary agent architecture, prompts, workflows, or configurations to any third party. This obligation survives termination of this Agreement.

Non-solicitation. During the term of this Agreement and for 12 months following termination, neither party will solicit the other's employees, contractors, or key personnel.

08 — Intellectual Property

Your content: All outputs generated by your Stack using your business data — including emails, social posts, proposals, scripts, and reports — are owned by you.

DREXIFY systems: The agent architecture, code, prompts, configurations, automation logic, and workflows developed by DREXIFY remain the exclusive intellectual property of DREXIFY. This Agreement grants you a limited, non-exclusive license to use these systems for your business during your active subscription. You do not acquire any ownership rights in the systems themselves.

Feedback: If you provide feedback or suggestions about our Services, you grant DREXIFY a perpetual, royalty-free license to incorporate that feedback into our products.

09 — Data Access & Security

DREXIFY will access your business accounts (email, calendar, CRM, etc.) solely for the purpose of configuring and operating your Stack. We agree to:

• Store all credentials in encrypted form
• Limit access to the minimum permissions required to operate your Stack
• Never use your credentials or data for any purpose other than delivering your Services
• Notify you within 72 hours in the event of a suspected security breach involving your data
• Permanently delete all credentials and configuration data within 30 days of termination

You are responsible for maintaining the security of accounts you control. You agree to notify us immediately if you suspect unauthorized access to any account connected to your Stack.

10 — Compliance & Acceptable Use

You are responsible for ensuring your use of the Services complies with all applicable laws and regulations, including:

• CAN-SPAM Act: All outreach emails must include a physical mailing address and opt-out mechanism. DREXIFY will configure these by default, but you are responsible for ensuring your business information is accurate and up to date.
• CCPA / State Privacy Laws: You are responsible for compliance with applicable privacy laws regarding how you collect and use your customers' data.
• Industry regulations: If your industry has specific compliance requirements (e.g., healthcare, finance, real estate), you are responsible for ensuring outreach complies with those requirements.

You agree not to use our Services to send spam, generate fraudulent or deceptive content, harass individuals, or violate any applicable law. Violations may result in immediate termination without refund.

DREXIFY will not knowingly configure your Stack in ways that violate applicable law. If you request configurations that we determine would be illegal or unethical, we reserve the right to refuse and, if necessary, terminate the Agreement.

11 — Limitation of Liability

To the maximum extent permitted by applicable law:

• DREXIFY is not liable for indirect, incidental, consequential, or punitive damages of any kind arising from your use of the Services.
• DREXIFY is not liable for business decisions you make based on AI-generated outputs or Stack reports.
• DREXIFY is not liable for email deliverability failures, spam filtering, platform policy changes, or account suspensions by third-party platforms.
• DREXIFY's total liability for any claim under this Agreement is capped at the amount paid by you in the 30 days preceding the claim.

Indemnification: You agree to defend, indemnify, and hold harmless DREXIFY and its principals from any claims, losses, or expenses (including reasonable legal fees) arising from: (a) your breach of this Agreement; (b) your violation of applicable law; (c) claims by your clients or leads arising from communications sent using your Stack; or (d) any false or misleading information you provide to DREXIFY.

12 — Term & Termination

Term: This Agreement begins on the date of signature and continues on a month-to-month basis until terminated.

Cancellation by you: You may cancel at any time by emailing team@drexify.tech. Cancellation takes effect at the end of the current billing period. No partial-month refunds are issued.

Termination by DREXIFY: We may terminate this Agreement immediately if you: violate these terms; fail to pay; engage in fraudulent, abusive, or illegal conduct; or take actions that harm our business, systems, or other clients.

Effect of termination: Upon termination, your Stack will be deactivated. DREXIFY will delete your credentials and configuration data within 30 days. Outstanding balances remain due. Sections 7 (Confidentiality), 8 (IP), 11 (Liability), and 13 (Disputes) survive termination.

13 — Disputes & Governing Law

This Agreement is governed by the laws of the State of California, without regard to its conflict of law provisions.

Informal resolution first: Before initiating any legal action, both parties agree to attempt to resolve any dispute in good faith through direct communication. Either party may initiate this by emailing the other with a written description of the dispute. The parties will have 30 days to resolve the matter informally.

Binding arbitration: If informal resolution fails, disputes will be resolved through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, conducted in San Bernardino County, California. You waive your right to a jury trial and to participate in class action lawsuits in connection with your use of the Services.

Exceptions: Either party may seek emergency injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information without first resorting to arbitration.

Entire Agreement: This Agreement, together with our Terms of Service and Privacy Policy, constitutes the entire agreement between the parties and supersedes all prior discussions, representations, or agreements. No modification is effective unless in writing and signed by both parties.

14 — Electronic Signature

By signing below, you confirm that:

• You have read and understood this entire Client Service Agreement
• You have the authority to enter into this Agreement on behalf of yourself or your business
• You agree to be bound by all terms stated herein
• You authorize DREXIFY to charge your payment method as described in Section 4

Electronic signatures are legally binding under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Uniform Electronic Transactions Act (UETA).